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Check out the posts below for insights, tips, and inspiration.
My Framework for Tackling Complex Product Problems
Over time, I’ve developed a simple mental framework that helps me approach complex product problems without getting overwhelmed. It isn’t rigid, and it definitely isn’t the only way to work. But it’s a reliable way to move from ambiguity to clarity.
Here’s how I typically approach it.
What Running a Small Business Taught Me About Product Design
Running a small design-focused eCommerce business has a way of stripping away theory.
There’s no buffer between you and reality. No roadmap document. No product manager handing you a well-defined brief. No research team delivering a neat slide deck of user insights.
Instead, you have customers. Real ones.
User-Centered Design: The Business Strategy You Can’t Afford to Ignore
In this post, we’ll explore why user-centered design isn’t just a “nice-to-have” but a critical business strategy. From improving customer satisfaction to boosting profitability, UCD has the potential to transform your bottom line. And let’s face it, who doesn’t want that?
So, whether you’re a hiring manager seeking UX design talent or someone curious about how design choices can impact business success, you’ll want to read on.
Balancing User Needs & Business Priorities
When done right, great UX design doesn’t just make users happy—it drives measurable business success. Let's break down how we, as UX designers, can navigate this balance, advocate for both users and businesses, and ultimately create products that serve everyone’s needs.
Empathy: The Key to Better Design and Smarter Business
Empathy is more than a soft skill—it’s a superpower. In UX design, it enables us to craft experiences that truly serve our users. In business, it strengthens teams, improves customer relationships, and drives innovation. If you want to take your design practice (and your impact) to the next level, empathy is the key.